AI-Powered Call Analytics

Reduce Customer Churn

AI-powered call center analytics that predicts churn and transforms conversations into actionable insights.

Get Started See AI in Action

Real-time Churn Detection

Root Cause Analysis

Competitor Intelligence

https://app.echovia.com/voice-analytics

Echovia Voice

Call Analytics

+8.2%

4,173

Total Calls

-0.4

7.1/10

Avg Sentiment

customers

11,589

At Risk

+2.1%

86.4%

Resolution

Customer

Call Type

Duration

Sentiment

Churn Risk

Actions

John Mbeki

Premium

Billing Dispute

8:42

3.2/10

Critical

Sarah Molefe

Premium

Network Issue

5:18

4.1/10

High

David van Wyk

Standard

Plan Upgrade

3:45

8.2/10

Low

Core Capabilities

Everything you need for call intelligence

Echovia transforms raw call data into actionable insights that reduce churn and improve retention.

Real-time Sentiment Analysis

Track caller sentiment as conversations happen. Our AI detects emotional shifts and flags at-risk customers instantly.

Live Monitoring

Emotion Detection

Churn Prediction

AI identifies at-risk customers before they leave. Prioritize retention on high-value accounts.

Root Cause Analysis

Automatically identify systemic issues driving call volume. Fix problems at their source.

Billing System Errors28% churn

Network Coverage34% churn

FUP Communication42% churn

Key Phrase Detection

Extract competitor mentions, cancellation intent, and emotional triggers from every call automatically.

Schedule Demo

"cancel contract""competitor offer""terrible service""considering switch""happy customer""great support"

Interactive Demo

See AI analysis in action

Select a call transcript and watch our AI extract insights in real-time.

John Mbeki

Billing Dispute • 8:42 • 2025-01-14

Critical RiskSentiment: 3.2/10

Call Transcript

Agent:Good morning, thank you for calling. How can I help you today?

Customer:Hi, I'm calling about a charge on my account. I was charged R450 for a data bundle that I never received.

Agent:I'm sorry to hear that. Let me look into your account right away. Can I have your ID number please?

Customer:It's 8501125XXX. This is ridiculous - I've been overcharged and nobody seems to care!

Agent:I understand your frustration, Mr. Mbeki. I can see the charge here... it looks like there was an activation failure on our end.

Customer:So why was I charged then? This is terrible service. I'm seriously considering cancelling my contract and moving to another provider.

Agent:I completely understand. Let me escalate this to our billing team immediately and process a refund for you.

AI Extracted Insights

Root Cause

Billing system sync delay with provisioning platform

Key Phrases Detected

"overcharged""cancel contract""terrible service"

Recommended Actions

Process immediate refund

Escalate to billing team

Critical Churn Risk

Immediate retention action required.

Analytics Dashboard

Real-time insights at a glance

Track sentiment trends, churn risk, and root causes across your call center.

app.echovia.com/voice/reporting

Sentiment & NPS Trends

Last 12 months

Sentiment NPS

JanFebMarAprMayJunJulAugSepOctNovDec

Call Volume

Daily average per month

120

145

132

178

156

189

167

201

184

223

198

245

JanFebMarAprMayJunJulAugSepOctNovDec

Churn Risk Distribution

7,573 customers analyzed

7.5K

Total

Low

35%

Medium

25%

High

28%

Critical

12%

12,847

Calls Analyzed

+847 today

7.2/10

Avg Sentiment

+0.4 vs last week

R2.4M

Churn Prevented

this quarter

89%

Resolution Rate

+3% vs target

Top Root Causes

AI-identified from call analysis

Issue	% of Calls	Trend	Calls	Impact
Billing Errors	34%	5%	892	85%
Network Issues	28%	3%	734	72%
Contract Terms	21%	2%	551	58%
Service Quality	17%	1%	446	45%

Process

How Echovia Works

Four simple steps to transform your call center into a churn prevention engine.

Connect

Link call center systems & data feeds

Transcribe

AI transcribes every call in real-time

Analyze

Extract sentiment, risk & root causes

Act

Automated alerts & retention workflows

FAQ

Common Questions

Everything you need to know before you start.

We integrate with all major CTI platforms and custom VoIP systems. Our flexible API allows seamless data ingestion from virtually any call center infrastructure.

Our AI analyzes call sentiment, keywords, and conversation patterns to identify at-risk customers. The model continuously learns from your specific customer behavior and feedback loops.

Yes. Echovia supports 40+ languages and can segment analytics by region, call center, or team for multi-national operations.

Most customers are fully operational within 2 weeks. Our team handles integration, training, and calibration to your specific use cases.

Ready to reduce churn?

See how Echovia can help identify at-risk customers and improve retention rates.

Real-time churn prediction

Automated root cause analysis

Competitor mention tracking

Executive reporting dashboards